Privacy Policy
PRIVACY POLICY
Last updated: 8th July 2020
This policy will explain how our organisation uses the personal data we collect from you when you use our website. The Privacy Policy is part of and should be read in conjunction with our Terms and Conditions.
Our Business name is: Bodyspace Movement
We are the data controller of the data we collect from you. It is our responsibility to control the way your personal data is collected and the purposes for which your personal data is used.
Our Business address is:
Bodyspace Movement
5 Akeman Rise
Ramsden
Chipping Norton
Oxfordshire OX7 3BJ
United Kingdom
Our contact phone number: +44 (0)7557 040609
Our email: help@bodyspacemovement.co.uk
Our website address: www.bodyspacemovement.co.uk and https://www.bodyspacepilates.co.uk
The Business owner’s name is: Hayley Brown.
The Data Protection Officer’s name is: Clive Brown.
Topics
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
Our Organisation collects the following data:
Personal identification information, such as your name, email address, phone number, and geographical address.
Information regarding your health.
We also use cookies in connection with the websites. For an explanation, see the section on cookies below.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Cart contents while you’re browsing our site.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
We collect information about you during the checkout process on our store. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if these features are active on the website and you choose to leave them.
How do we collect your data?
You directly provide Our Organisation with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Complete a Contact or Enquiry Form on the website or a handwritten form.
Complete an electronic or handwritten health questionnaire, such as a Physical Activity Readiness Questionnaire (PAR-Q).
Use or view our website via your browser’s cookies.
How will we use your data?
Our Organisation collects your data so that we can:
Process your order and manage your account.
Respond to enquiries you email or leave on the website contact form.
Help us stay in touch with you about timings of courses, classes and private sessions and general information about the Organisation and related topics.
Email you with special offers on other products and services we think you might like should you opt-in to such communications.
Provide you with appropriate services and products.
To maintain records of health and conduct assessments regarding exercise risks and modifications.
We do not share or sell your personal information to others.
What we share with others
We share information with third parties who act as data processors and help us provide our orders and store services to you, for example:
Payments
We accept payments through Stripe and Paypal. When processing payments, some of your data will be passed to Stripe and PayPal, including information required to process or support the payment, such as the purchase total and billing information.
PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Stripe: https://stripe.com/gb/privacy
Information that may be shared with these payment providers to process payments includes:
Name
Email
Address
Phone
City/State/Postcode
Unique payment identifier
Payment provider identifier
When Our Organisation processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchase.
Webhosting
Our website is hosted by: Heart Internet.
Web Development
Details on request at: help@bodyspacemovement.co.uk
Bookings
Some of your data maybe passed to Squarespace Scheduling, ConvertKit, Typeform, Zoom, Teachable to manage your bookings, courses and purchased products.
Video Conferencing
Some of your data may be passed to Zoom to run your classes or private sessions.
Shipping Providers
Your name and address will be given to shipping providers, usually Royal Mail, to deliver and complete your orders.
Marketing
Your name and contact details will be given to ConvertKit and Squarespace Scheduling to manage your marketing preferences (see below).
Surveys
Your data may be collected by Typeform and Squarespace Scheduling.
Course Provision
Some of our digital products are offered and provided through Teachable.
Email Provision
Some of your contact information, such as name and email address, will be provided to Microsoft Outlook 365, Google or Apple in order to communicate with you.
How do we store your data?
Our Organisation securely stores your data in hardcopy format or on electronic hardware kept at the Organisation address and the Business owner’s home address. Data will also be kept in on websites, in web applications and cloud-based storage facilities.
We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests (described above) or so that we can comply with the law. We will actively review the information we hold and when there is no longer a customer, business or legal need for us to hold it, we will delete it securely or in some cases anonymise it. These principles are extended to any third party services that we share your data with.
To protect against the loss and theft of personal data, our security precautions include physical, system and data access controls, such as lockable filing cabinets, password protected electronic hardware, software, applications, and secure websites. We conduct regular back ups of data. We regularly test and review our security measure to strengthen our systems. Business staff have also received training in data protection. Where possible and appropriate, data is encrypted, pseudonymised, or anonymised. We will record and report any breach of Personal Data, and aim to let people know within 24 hours.
We adopt Google's policy on browser support, as a result only the current and previous major releases of Firefox, Google Chrome, Internet Explorer, and Safari are supported on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third most recent version. To get the best web experience we suggest setting your browser's preferences to accept cookies and enable JavaScript™.
If you are running an old browser we recommend you upgrade to the latest version. Older browsers do not support many website functions and they are extremely vulnerable to virus, malware and browser hijacking attacks.
Bodyspace Movement uses internationally reputable on-line booking and card payment suppliers and complies with their codes of practice for handling and storing personal data.
Marketing
Our Organisation would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Organisation from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us at help@bodyspacemovement.co.uk.
What are your data protection rights?
Our Organisation would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Our Organisation for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Our Organisation correct any information you believe is inaccurate. You also have the right to request Our Organisation to complete information you believe is incomplete.
The right to erasure - You have the right to request that Our Organisation erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Our Organisation restrict the processing of your personal data, under certain conditions.
The right to data probability - You have there right to request that Our Organisation transfer the data that we have collected to another organisation, or directly to you under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address: help@bodyspacemovement.co.uk, call us at +44 (0)7557 040609, or write to us at the Organisation address (see above).
What are cookies?
Cookies are small text files placed on your computer to collect standard Internet log information and visitor behaviour information. Many web sites transfer to your hard disk when you open them. When you visit our websites, we may collect information from you automatically through cookies or similar technology. They can inform the web site what pages you visit, and your preferences, which enable the web site to provide you with a more personalised service. You can set your browser to refuse cookies, or to warn you before accepting them.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
How do we use cookies?
Our Organisation uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality - Our Organisation uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
How to manage cookies
Currently we operate an ‘implied consent’ policy which means that we assume you are happy with the above usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site.
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function a result
Privacy policies of other websites
Our Organisation website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Links to other web sites and information sources are provided by Bodyspace Movement in good faith and for information only. Bodyspace Movement disclaims any responsibility for the materials contained in any such sources and web sites linked to its own web sites.
If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement. If we believe that your use of the sites is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the sites about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.
Changes to our privacy policy
Our Organisation keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 July 2020. We will aim to review within one year.
How to contact us
If you have any questions about Our Organisation’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: help@bodyspacemovement.co.uk
Call us: +44 (0)7557 040609
Or, write to us at:
Bodyspace Movement
5 Akeman Rise
Ramsden
Chipping Norton
Oxfordshire
OX7 3BJ
United Kingdom
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Organisation has not addressed your concern in as satisfactory manner, you may contact the Information Commissioner’s Office.
Telephone: 0303 123 1113